Wisecars does not own or operate any Car Rental Companies. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. You can also find this information in the pick-up and drop-off details. Expired or provisional licences will not be accepted. Due to this protection, it cannot be read by any third party. Wisecars is an online vehicle rental broker. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars will inform the complaint submitter on how to proceed if needed. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. You may also add additional drivers at the rental counter when you pick up your car. Please note, it is your responsibility to provide all the above-mentioned documents. You have a guaranteed booking with us and with one of our trusted premium suppliers. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Wisecars is not liable for services or bookings not full-filled due to force majeure. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Cancellation Protection can be purchased only at the time of booking and is not refundable. Amendments can only be made up to 48 hours before the pick-up time. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Seamless booking experience and great price compared to all other websites. Wisecars cannot amend the drop-off time once the rental has already begun. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. There rating is probably false and it never mentioned a basic passage. Cancellation Protection can be purchased only at the time of booking and is not refundable. We also ensure all reviews are published without moderation. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. I booked a rental car in Germany and had a flight get delayed that was going to make me late. It is highly recommended to call the police even for the smallest of damages. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. 49 reviews. Manage bookings effortlessly. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. You can amend your booking information or cancel your booking in a few simple steps. Please keep in mind that inclusions may differ between car rental companies. All cancellations outside of the aforementioned timeframes will not be refunded. Verification can help ensure real people write reviews about real companies. They will need to show their drivers license, which they must have held for at least two years. Powered by. The car rental company will charge you for the additional driver for the whole time that you have the car. If not, you will need to purchase the cover at the car rental company counter. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. You can upgrade your car before you start your trip. In such circumstances, we will cancel your booking with no liability whatsoever. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Trustpilot is assessing this review in accordance with our flagging process. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Thanks! Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you have already provided us with your flight details, the car rental company will be able to track your flight. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. They may be needed if you wish to make a claim. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. We at Wisecars put together a list of the most important information travelers often miss. Only when all documents are present and severe negligence can be excluded, a refund will be processed. All related documentation must be kept if an insurance claim is submitted. All rights reserved. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. In that case, special cancellation terms are presented during booking. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured.
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