How long are my friends seats placed on hold? We will be in contact with you within two business days of receipt of this information. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Refer to specific details at each venue regarding accessing the stadium/park. Don't worry! If magnified, the display may be blurry. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). You will need to provide some form of ID so that staff can access your Ticketek account details. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Safe, Fast and Verified Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. There are over 20 circumstances you may request a refund. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Please try again, or try reducing the number of tickets you have selected. Will I be required to pay to reserve a seat? We sell tickets on a "next best available" seating system. Can held seats be purchased through any other channels? Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Will the event be reserved seating or general admission. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If you would like your event to be one of these, we would love to hear from you. We liaise closely with event organisers on matters related to ticket scalping. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Group Bookings are available for selected events and are subject to availability. What happens if my tickets do not arrive in time? Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Can I change to Refundable tickets after I've bought my tickets? Guest passes are subject to availability, and information on guest pass availability can be found on our website here. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Why can my friends (invitees) only purchase the held tickets one at a time? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html The email account that the message has been sent to is full. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Please ask your friend to check their junk mail. At this time Ticketek NZ cannot post tickets overseas. Please note that there will be large wait times on the phone when dining tickets go on sale. Log into your My Ticketek account and make sure all the details are correct. Some events have more than one price type. All refunds for cancelled or rescheduled events are managed by Ticketek directly. What if I need accessible seating? From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Please comply with any stated ticket limit for this event. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Postponed and Cancelled Events. When you book online you cannot choose the location of your seat. Where can I find my AFL Membership number? chevron_left. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. We do not send tickets to PO Boxes or business addresses. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Ensure your contact and personal details are correct. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. stream Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. General Admission (GA) is an unreserved section/event where seating is not reserved for you. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? No. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Note that Mobile Ticket delivery may not be available for every event. General Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. All venues have seating options available for patrons in wheelchairs or who require assistance. When purchasing tickets for a particular event you may be limited to a specified number of tickets. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). The user will not be able to view the ticket. Ticketek Terms and Conditions of Sale. 4. Enter the required information in the fields provided. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Ticketek will use reasonable efforts to notify you of such action. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. We also regularly monitor our ticketing system for suspicious transactions. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. You will get an error message if you enter the Voucher ID incorrectly. % If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . The original expiry date still applies to any balance remaining on your voucher. 1 0 obj The mobile number provided will be sent your mobile ticket/s 8. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Juniors aged 7-14 years are entitled to purchase a junior ticket. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Tap "Add to Passbook" at the bottom of your mobile ticket. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. You can purchase and reserve tickets in any combination up to the ticket limit for the event. I've sent an invitation but some or all of my friends did not receive their emails. How can I find AFL Membership on a match day? The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Ticketek acts as agent for the Seller in the sale of all tickets. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. There was a problem with the email server that the message was sent to. Requesting a password reset during the on-sale will use your time limit. Going to an event with a social club, company, school, family or friends? No, the credit card pre-fill feature simply gives you the option to save your card details. What if I enter my Voucher ID incorrectly online? Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Will AFL Membership dining have a priority system in place to access tickets? This refers to the various levels of ticket types on offer; e.g. What can I redeem my Ticketek Gift Voucher for? Hello fresh has an offer on Ticketek, which is a scam don't click it . Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Tour dates Ticketek is selling for the following venues only. If you do not receive your club of support pack please contact the club directly. Can I purchase tickets through the mobile site? Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5.
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