You might try to reach out to Netflix or HBO to see if there are settings within the app that need to be adjusted. Your iPhone and Apple TV are put through a series of tests that includes the playing of sound tones. Interestingly, movie previews are apparently unaffected by the issue. What can I do? PLEASE FIX ASAP! I can no longer set the audio output device to be my HomePod stereo pair. For Amazon Prime Video, use the built in app from the LG TV (A/V sync adjustment set to "off") directly sending audio back to the AVR with HDMI ARC; use all other apps from the Apple TV 4K. Here's how it compares to the 2022 13-inch MacBook Pro with M2. omissions and conduct of any third parties in connection with or related to your use of the site. You can't hear the test tone when airpods are connected. When watching Netflix on Apple TV 4K only, every ten-15 minutes, the audio drops out for five seconds or so. omissions and conduct of any third parties in connection with or related to your use of the site. Yep, same here. Is there a workaround to fix this? The Tom Hanks WWII movie . When playing some mp4 videos on my ATV that sit on my MacBook Air (Silicon) the audio slowly gets ahead of the video and continues to drift further ahead (I'm on a 1GB line). So what is happening is that system sound audio is working just fine. For a better experience, please enable JavaScript in your browser before proceeding. And this fix only lasts basically one day. Fortunately, Plex has acknowledged the issue and assured its users that they are working on fixing it. Since Apple has not made any comments so far, it is unclear whether the tech giant even considered it as a problem or not. Buy, install, and forget about it. For those times when you don't want to disturb others in your home, but you still want to listen to your favorite movie or TV show, go with the Apple AirPods 2. 'Drive to Survive' producers set to make MLS documentaries for Apple TV+, Sparkee portable charger review: Two portable chargers in one, Apple Watch ban threat, layoffs, and Jony Ive's red nose February 2023 in review, Satechi Pro Hub Slim review: Good port expansion for Mac, on a budget, Daily deals March 4: $400 off M1 Pro 14-inch MacBook Pro, $100 off iPad Air, $50 off Apple Watch Ultra, more, Apple's vice president of cloud engineering departs in April, Samsung Galaxy Book 3 Ultra vs MacBook Pro 16-inch - compared. For quite some time I have been having an issue with my apple tv 4k and Match frame rate settings. Any other ideas? It skips and the audio gout awry within 10 seconds and never catches back up. If this is one app doing it that might be the culprit. Sometimes it takes a couple of tries. This doesn't typically occur with Disney plus or streaming movies from iTunes. The problem happens multiple times on every episode I play, currently NCIS. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of karishbhr 1 yr. ago Did this and it worked very well and then slowly degrades. Tried everything without luck. On iPhone: Tap Continue on the Wireless Audio Sync box. User profile for user: We aren't really able to speculate about upcoming tvOS releases. A number of Apple TV app and set-top box users are reporting a curious issue in which some content, including purchased and rented shows, play without audio. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of phillyknight, User profile for user: Apple 4K TVs lip sync audio out of sync A quick google search suggests this is a common problem. Sync issue also appears to be pretty consistent across Netflix, Hulu, etc - so not just one platform. when match frame rate is off some content is stuttering when fast moving shots like panning around and fast moving shots. In five minutes it gets about 5 seconds off. sync is much better when using airplay but still not 100% perfect. May 8, 2021 8:56 AM in response to DougCG. While the betas contain new features, they also contain pre-release bugs that can prevent the normal use of your iPhone, iPad, Apple Watch, Apple TV, or Mac, and are not intended for everyday use on a primary device. tvOS 15, Sep 25, 2021 5:36 AM in response to aigars16. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Just recognized when switching off/reset audio sync within the apple tv 4k setting (don't run a new setup!) Happening to me too across multiple apps including Apple TV+. Before 14.5, the wireless sync tool did a great job, now it doesnt. Oct 3, 2021 11:40 AM in response to aigars16. For example, commentators will be talking about the current play, and 30 seconds later, the audio skips backwards, and starts replaying audio from 2 minutes ago. Yup, Ive reset the lot and both HomePods, the Apple TV, and iPhone are all running 14.5. I just updated my Apple TV 4K and this same thing started happening to me today. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Earlier, the issue was more pronounced on Apple TV, but now other platforms seem affected as well. Again, this was NOT an issue until my Apple TV updated. If I convert the file to a massive mov it will properly play. I updated my HomePods and AppleTV HD to 14.2. Please help! Apps are engineered for the devices where they're downloaded, so you may have different settings or performance for each. Meighan-Carey, who owns a first-generation Apple TV 4K, conducted a bit of troubleshooting and found that audio can be heard through a pair of connected AirPods. Have you had a chance to try and calibrate the audio using the Apple TV app on your iPhone? After update to tvOS15, sound and audio become more and more out of sync with time. quaffle, User profile for user: To Restart them, from the Home App in HomePod settings - choose Reset - then Restart, Apr 28, 2021 10:10 AM in response to Vancouver22. My device is set to auto update and is current. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. This thread leaves me to believe its not just my tv. Sync issue also appears to be pretty consistent across Netflix, Hulu, etc - so not just one platform. I'm a techy who is particularly fond of Android smartphones. dangregory, User profile for user: I initially had it plugged into the AV Receiver but was having lip sync issues so plugged into HDMI 4 on the TV which allows for Dolby Vision. Usually it is that it doesn't work after waking up my AppleTV, not that all of the audio dies in the middle of something. I think that timing protocol (PTP) that use Airplay2 for multiroom is used also for lip sync in 15.0 on AppleTV. Dear Apple, i've done half of the job for free, now it's your turn to fix the issue. I swapped other Apple TV devices from elsewhere in the home into the problem room and the sync problem persisted. Both devices must be on the same home network and signed into the same Apple ID. The TvOS 15.1 does not fix the problem. I tried all the 16 codes available under the find my model portion on the Directv menu for programming an audio device & none of them work. With Wireless Audio Sync, your handset is used to identify and correct audio problems that sometimes occur when an Apple TV uses secondary speakers. I have to add +250 to 300ms to have the sound properly adjusted. Go into settings/ video and audio/ calibration and select wireless audio sync and follow along. If you have an Apple TV, particularly when connected to a secondary speaker system, then you can be afflicted by a common AV issue: unsynchronized audio. Hopefully, Apple sticks to the changes made in tvOS 14.6 RC as they finally fixed the said issues. If we watch a program through the cloud dvr, or on demand within the Spectrum app the audio sync issues are not present, the issue is only present when watching regular programming within the Spectrum app. One HomePod mini, AppleTV 4K. Sound is "sent" to 3rd generation Apple TV to utilize the optical audio out. I had exactly the same issue. But the audio constantly slowly unsync's. Audio is out of sync from video and delay increases over time. Here's how they stack up versus the M1 Max and M1 Pro models. To start the conversation again, simply Heres how it works. Then we suggest checking the audio settings on your Apple TV. Before its debut on Roku and Fire TV . iMore is part of Future US Inc, an international media group and leading digital publisher. There was a problem. I have verified that my internet and television are not the problem (the same show on Netflix works fine streaming through my television alone). May 1, 2021 11:52 PM in response to ashtv, Yep came here looking for a solution to the same problem - it was working perfectly until I foolishly updated the tv and now its unusable which is a shame because it sounded fantastic with all speakers in sync - virtually 3 dimensional I wonder if theyll release a bug fix for it because nothing Ive tried seems to work - it seems as though a number of people are having similar problems, May 4, 2021 12:58 AM in response to ashtv. ArnoldL51, call Play around with the value till the audio and video line up perfectly. Samsung has released its answer to the iPhone 14 Pro and other smartphones. Thank you for posting in Apple Support Communities. Spotify native support on Apple HomePod: Here's what we know, Some Manifold Garden players on PS5 unable to get free upgrade from their PS4 version, fix in the works. NY 10036. I use an AppleTV 4 (HD) with HDMI to a beamer and the audio is going to a AppleTV 3 to feed it optically into my HiFi. Those affected can try it as a potential workaround and see if it helps. The issue seems to have popped up on Apple TV after the tvOS 16 update arrived a few months back. While the said tweaks resolved the audio sync issues for some, most Apple TV users could not get rid of them. Any idea what the problem might be. ask a new question. The service also helps one organize media from personal collections and online services. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. If you depend on your devices, wait for the final release. Get the best of iMore in your inbox, every day! Samsung's February notebook launches include the Galaxy Book3 Pro 14, featuring a Dynamic AMOLED display and a 13th-gen Intel processor. AppleInsider is one of the few truly independent online publications left. Fix? 141. The sounds you hear when hovering over different apps lags significantly. Since tvOS 14, when using airpods pro with Apple TV, the dialogue is wildly out of sync. Google discontinued the Chromecast Audio and Chromecast Ultra. This doesnt correct itself until I restart the Apple TV. After a fresh run of the wireless audio sync it has fixed the problem and is beautifully in sync! I solved it by taking the Apple 4K out of the system and just using the Apple 3rd generation TV! The streaming platform also keeps one glued by allowing them to choose from a collection of 200+ live TV channels. That's why we strongly recommend staying away from developer previews unless you need them for software development, and using the public betas with caution. Only from Apple TVs to either of my receivers am I having this problem. A forum where Apple customers help each other with their products. No problem when the Apple TV is plugged on the TV but I lose ATMOS. Now audio is out of sync or pausing even video which is not streaming anywhere is laging or droping. Frustrating indeed. Complete mess. omissions and conduct of any third parties in connection with or related to your use of the site. Audio playback sounds really odd on a surround sound system. David Camps-Campins1, User profile for user: Apr 28, 2021 8:35 AM in response to ashtv. Further, he discovered what could be a workaround by changing audio output to stereo in Settings > Video and Audio > Audio Format > Change Format. Visit our corporate site (opens in new tab). For example, your Apple TV should automatically select the highest quality audio compatible with your television, but it may not be compatible with all the content youre watching. According to reports (1,2,3,4,5,6,7,8,9,10), multiple users are experiencing audio sync-related issues on the Plex TV app. Reportedly, the issue is limited to the Plex app. My workaround has been restarting the HomePods from the Home app on my phone. I have similar problem. Robs1978, User profile for user: Following a teaser trailer, Apple TV+ has now released a full 110-second trailer for the third and final season of its biggest hit, "Ted Lasso.". Ahead of Apple's full CarPlay overhaul later this year, we wanted to highlight a few of our favorite apps for Apple's in-car system. any proposed solutions on the community forums. New York, It looks like a BAD UPGRADE. We learn about Apple software updates as they're released, too. This problem has been present for months but has gotten significantly worse recently. Apr 30, 2021 7:08 AM in response to ashtv. Yes, that's happening on my M1 Mac, but not on my Intel Mac.Also, most CBS videos, but not all, appear to demand money to watch, even though I'm subscribed to Paramount+.Both of these symptoms started at the same time for me. Users have been facing audio sync issues while syncing the stock TV speakers with HomePods or other wireless speakers. Glad to hear, but 15.1 isn't public at the moment Oct 7, 2021 10:09 AM in response to aigars16, Ahh sorry about that , I assumed it was, Im working from my one Beta box. But when I go to play content from an app (YouTube, Netflix, hulu, etc.) LG TV picture settings set as recommended by "@sonoftumber" in the LG TV owners' thread. Want to know more about us? Apple has added powerful new M2 Pro and M2 Max chips to the 14-inch and 16-inch MacBook Pro. It starts off fine but after about 5-10 mins it's completely out of sync with the video and completely unwatchable. What is odd to me is that once the audio/visual goes out of synch during a show, it stays out of sync when I exit the application. Apple TV is way more stable. May 7, 2021 10:30 AM in response to quaffle, Tried this approach, turning off match content - sync again - turn sync back on. Although the updates were meant to fix some previous issues and add to the feature set, they ended up introducing more problems and spoiling the users playback experience. TotalMount Apple TV Mount (opens in new tab) ($18 at Amazon). The HomePods may have updated also, if you had them enabled to automatically update. Alt1037, User profile for user: Also, my picture is slightly glitchy. Hi all, I've been having a lot of issues with audio sync between my Apple TV and my connected devices. Lately Ive been having difficulty with lagging audio to video syncing with my Apple TV 4K. An artist who likes to sing and play the guitar. But after 20 minutes or so the audio stays behind on the video ( up to 2 or 3 seconds ) AppleInsider may earn an affiliate commission on purchases made through links on our site. This site contains user submitted content, comments and opinions and is for informational purposes ).To fix this, follow these steps: Change the audio format of the HDMI device to PCM.Refer to the HDMI device manual for information on how to change the audio format. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Very frustrating. Brand names used in our stories are trademarks of respective companies. Celkins0, User profile for user: My setup is: Apple TV > HDMI > Philips OLED TV > optical > Sonos Soundbar. That said, we will be back with more details as and when new information becomes available so stay tuned. If you're moving a lot of data around, you want more ports than the Mac tends to offer and they have to be fast. YouTube TV audio is out of sync with video. Same for me, I have a house full of Apple TV 4Ks and 2 Yamaha RX-A1060s after TVOS 15, Airplay audio is ahead of video and increases as time goes on. I have run Netflix through my (smart) TV and had no problems with audio (its the same TV I have the Apple TV connected to). Again, this is only fixed by resetting the Apple TV. It was on there for TVos 14.4 and have no idea why they took it out. Oct 9, 2021 6:25 AM in response to SpWargo. Still experiencing audio latency? Under Calibration, click Wireless Audio Sync. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Aug 12, 2021 4:25 PM in response to Ccastle84. Makes viewing intolerable. Irritating For instance, we recently covered a story where Apple TV users faced stuttering issues when playing 4K HDR remixes on the Plex app after the v8.12 update. Oct 7, 2021 8:38 PM in response to Ccastle84. To start the conversation again, simply Apple disclaims any and all liability for the acts, To resolve this, Apple is currently testing Wireless Audio Sync, which you initiate in the Apple TV settings. Im not sure why this has occurred especially given the cost of two homepods. Apart from the obvious lag between the audio and video, the latter also tends to get pixelated and/or freeze as well. LG is known for lag/sync issues especially with Dolby audio and 24Hz, it depends on the hardware if your affected or not. Rebooted the router. Since 15.2 I've been losing audio both on my Apple TV 4k in general, and specifically within the my computer app streaming from my itunes server. Major League Soccer's relationship with Apple TV+ could result in a string of soccer documentaries, with the production house behind Netflix's "Drive to Survive" onboard for the effort. When I connect my ATV to my soundbar, and then connect my soundbar using eArc to the TV, the audio/video seem to sync perfectly. Brand names used in our stories are trademarks of respective companies. Although it must be noted that no official ETA has been shared for the time being. After endlessly messing around with audio delay settings on the TV and Sonos, I'm certain that the issue is actually coming from the Apple TV itself. Apr 30, 2021 12:34 PM in response to DougCG. I have the same problem when trying to sync my Sonos speakers. To start the conversation again, simply In the meantime, let us know if you have any question about the feature below. Before I transmited audio to external yamaha ysp-5600 and everything was worked perfectly! Restarting and resetting the homepod and after calibrating the audio numerous times, it didn't fix the issue unfortunately. The audio loss seems to mostly impact more recent video files, but also some older ones. The issue first came to light after the tvOS 16 update and is yet to be addressed. Copyright 2000-2023 M2N Limited E. & O.E. For the past few weeks, many of them have voiced their concern that the Plex app is bugged with audio sync issues on their Apple TV. I made sure to test multiple apps, content and frame rates to make sure I wasn't imagined it. tvOS 14.6 beta 2 adds refresh rates to settings and fixes wireless audio sync. Even though some tried playing content after toggling Dolby on and off or changing HDMI cables, nothing seems to have worked. Not so much of an issue with something like Apple TV because it decodes and only sends out DD/+ which is fine over eARC? Check your audio sync options, it's probably anywhere from 0 to 300 milliseconds. Funny thing is so android cast on my Sony TV is working perfectly. Considering this is Roku's top of the line device and their core-competency this should be the best product and software on the market. "[S]ound isn't working for any of the Apple TV shows for me either, but also Netflix and Prime video aren't playing sound too. Some claim that they were able to play videos without any audio sync issues on the Infuse client. Samsung recently announced the Galaxy Book 3 line of notebooks, which offers high performance for gaming, productivity, and more. Apple has not commented on the issue, though its support team has responded to dissatisfied users on Twitter. It was never a problem with my old AirPods. You will receive a verification email shortly. The issues occur with all streaming services but seem to be slightly worse on YouTube than other services. But I have had nothing but problems. ayrtonoc, User profile for user: JavaScript is disabled. Ive also ensured my internet connection/speed is good (>300Mbs), and have tried connecting my Apple TV to my router via Ethernet cable, with no improvement. Here's how the Galaxy Book 3 Ultra compares against the 16-inch MacBook Pro. May not work for everyone, and should be installed with caution as it's impossible to downgrade to an earlier firmware - but this has solved the issue for me. Sep 30, 2021 6:59 AM in response to David Camps-Campins1. Apr 28, 2021 11:40 AM in response to ashtv. This further indicates that the stable tvOS 14.6 update should be able to fix the audio sync issues for all Apple TV users.
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